Payments

To private customers we only offer credit or debit cards.

If we are unable to charge your payment card, we will send an invoice 15 business days after the first failed charge attempt. We always try to charge your registered payment card 4 times before we send a reminder invoice.

There may be various reasons why we cannot charge your card: 1. Not enabled for online purchases 2. The card needs to be verified with 3ds. You will need to call your bank 3. There are insufficient funds on the card 4. The card may be reported stolen Additionally, we cannot charge your debit card if we have already attempted 4 times. After the 4th charging attempt, we will automatically send an invoice via email. If you have received a collection notice from our partner SVEA Inkasso, you need to contact them.

After the rental period ends, we will charge you for the number of kilometers you have driven. If there was not enough coverage on your card during the first charge, we will attempt to charge the remaining amount on the next business day.

When we have processed a refund, it may take a few days for the money to appear on your payment card. If it has taken longer than expected, we recommend that you contact your bank for more information about the status of the refund.

It may take a few days before your bank releases the reservation. If you are unsure whether you have received the money or not, please feel free to contact your bank for more information.

We make a reservation on your card to validate that everything is in order when you add or update your payment card. You will, of course, get that 1 SEK back immediately. 😊

No, private individuals can only pay via debit or credit card. 

Yes, a summary of all the draws will be emailed to you after the booking is completed. You can also find these in the app under “My Bookings” - Completed. Would you rather download your receipts as a PDF? - Log in to Mitt KINTO, go to bookings, completed, and then click on the booking for which you want to download a receipt.

KINTO collaborates with Svea Inkasso for the collection of unpaid invoices. If you have questions regarding an invoice sent out by Svea Inkasso, please contact their customer support for further assistance.

No, as a private customer, you cannot pay with autogiro. Payment for our service is made via debit or credit card.

You can change your payment card via the app by following these steps: 1. Go to “Payment and Promotions” in the app. 2. Add your new payment card. 3. Select the new card as your primary card. Please note that you can have multiple cards added, but only one can be your primary card, which is the card we charge your Tickets from.

You can find your payment history in the following ways: 1. In the app: Go to “My Bookings” to see your previous trips and costs. 2. Online: Log in to Mitt KINTO to get an overview of your bookings and payments and to download PDF for each booking. 3. Email: You can choose to resend the email documentation for your charges within the app under each booking.

The payment is made in two steps: 1. At the start of the booking: A charge is made to the payment card you have entered in the app for the booked time. 2. After the booking is completed: The cost for the kilometers you have driven is deducted from the same card.

Contact us here, select Expenses, and we will assist you. Please remember that you need to include the original receipt for us to reimburse you for your expense.

If your card lacked sufficient funds when we charged for the kilometer cost (KM) after the booking was completed, you will receive an email about this. The amount on the receipt you receive after a completed booking refers to the actual amount we have charged and not the total if you had a failed KM charge.

At the start of the booking, a charge is made to your card for the booked time. When the booking ends, the cost for the kilometers you have driven during the rental is deducted. If you have any additional costs, such as a parking fine or late fee that has not been paid, these will be deducted afterwards.