Bookings

You can easily find information about your completed and upcoming bookings in the app under Bookings at the bottom of the menu.  

No, a key card cannot be applied to an ongoing rental. Your key card will only work for your next booking. Would you like us to send one to your home? Click here.

Yes! If there are several family members who usually book the car, we can send key cards home to everyone who needs them. Contact us and we will send them to you :) Keep in mind: - Everyone who uses the car needs to be registered and approved KINTO customers. - The person who books the car is always responsible for it.

Everyone who is going to share a booking needs to have a KINTO account. Only the person who has the key card registered can share their booking with others.  

No, you pay for the entire booking period. If you are unsure how long you need the car, you always have the option to extend the booking, provided that the car is available for the desired time. You can easily extend it in the App.

As a driver, you are always responsible for paying your own fines. If you receive a yellow parking fine on the car during your rental, or afterwards*, you have the option to pay it directly yourself. If the fine is sent to us as an invoice, our partner will handle it and send it for payment. We will charge you the actual parking fine amount as well as an administrative fee according to our General Terms and Conditions. If you believe that the parking fine was issued incorrectly, you need to contact the parking operator to dispute it. If you need a certificate for your dispute, please contact us. * It is the customer who last used the car who is considered liable for any parking fines, so even if the parking fine was not issued within your booking period, the most recent renter is deemed responsible for payment.

Yes, you can use the KINTO space for the duration of your booking. Note! This only applies to our cars. If you park another car in our KINTO space, you risk receiving a parking ticket.  

1. Open the app and log in to your account. 2. Find your booking and press “Unlock and start”. 3. Make sure you have an active booking, are connected, and are near the car.    

Yes, you can book the car for as long as you need. Are you in need of short-term leasing? Click here to read more about our product KINTO Flex!

If you need to share your booking with friends and family members, you will need a key card that acts as an extra key. You can easily apply for one here. Keep in mind that everyone using the KINTO car must be registered and approved as a customer, and it is still the person who booked the car who is responsible :)

Yes, you can start your booking at any time during the entire booked period. However, you will get charged from the time your booking starts. 

The same conditions apply as for shorter bookings, but if your booking is longer than 22 days, the KINTO spot is not included. Did you know that we offer KINTO Flex? It is a shorter private or corporate leasing option for those who need a longer rental. Click here to read more about our Flex product.

Absolutely! We have stations that are available 24/7. Some of our stations are located in garages who might have different opening ours. All information about your chosen KINTO spot will be provided in your booking confirmation and you can also see it in the app 😊. 

Absolutely! As soon as you have signed up, you can book a car. Don't forget to download our app, KINTO Share Nordics, you need it to get into the car. 😊

Do you have a longer booking and want to share the driving? We are happy to assist you with a key card that you can share with your friends and family members (who are connected to KINTO). You can email us here. Then select "Order key card (for additional drivers)" and we will send one to you as soon as we can. It is, of course, completely free of charge. You will receive more information on how to use the key card in the letter we send to you. Remember that it is always you, the person who made the booking, who is responsible!

You can easily book the car you want through our app or on our website. To book a car, you need to become a member. Not a member yet? Click here. It’s free to be a member with us at KINTO, and you can get started in just 5 minutes. After that, you’re ready to book a car! 😊

You can book a car up to 8 months in advance. Would you like to know more about which cars are available for booking? click here!

Unfortunately, we do not have any trailers for rent. However, our car model RAV4 is equipped with a tow bar. Read more about our cars here.

You can easily cancel via the app. Go to Bookings, select the booking you want to cancel, and click on “Avboka bil”.   You can also log in to Mitt KINTO on the web and cancel your upcoming booking.

KINTO Share - You can cancel free of charge up to 30 minutes before your booking starts. If you cancel later than that, you will be charged the full cost of the booking. KINTO Flex - If you have booked a KINTO Flex-car 0-6 month you can free of charge cancel the reservation up to 6 working hours before booking start. For bookings longer than six month the requirements are 8 hours.  Please be aware that you have to contact us through phone, chatt or mail for the reservation to be valid. 

Right now, you unfortunately need to cancel the car first, and then you can rebook it. If you have an active booking and want to extend it, you can easily do so through the app.  

You should always return the car on time, but if you are delayed or need the car longer, you can easily extend your booking in the app, provided that the car is available. If you do not extend the booking and return the car late, you will be charged an additional fee of 80 kr for each started hour, as well as a supplementary fee according to the general terms and conditions.  

You can end the booking early, but you will always pay for the entire booking period. Note! Remember that you must always end the booking in the app for it to be considered completed.

1. Check the light in the left corner of the windshield; it should be green. 2. Try pressing “Låsa och låsa upp” the car in the app. 3. Log in and out of the app; this can sometimes help. Remember that you can only unlock the car if you have an active booking, a connection, and are near the car. If it still doesn't work, contact us at 010 179 96 00, and we will assist you. One tip is also to allow location information while the app is in use.

Check that you are parked within the KINTO area, have Bluetooth turned on, a good connection, and that all doors are closed. Also, allow location information for the KINTO app. If you still have trouble ending your booking, call support and we will assist you.