Bookings
A collection of 21 articles
I want an extra key
Do you have a longer booking and want to share the driving? We are happy to help
you with a key card that you can share with your friends and family members (who
are connected to KINTO Share). You can apply for the card by emailing us at
kundservice.share@kinto-mobility.se.
Remember that it is always you, the person who made the booking, who is
responsible!
Will I get a refund if I return the car early?
No, you pay for the entire booking period. If you are unsure how long you need
the car, you always have the option to extend the booking, provided that the car
is available for the desired time. You can easily extend it in the App.
Can I use the KINTO space during the time of my booking?
Yes, you can use the KINTO space for the entire duration of your booking, as
long as it does not exceed 22 days. It’s a convenient solution for parking your
car when you need it.
NOTE! This only applies to our cars. If you park another car in our KINTO space,
you risk receiving a parking ticket.
How do I start my booking?
1. Open the app and log in to your account.
2. Find your booking and press “Unlock and start”.
3. Make sure you have an active booking, are connected, and are near the car.
Can I book for a longer period?
Yes, you can book the car for as long as you need. Please note that for bookings
over 22 days, the KINTO spot is not included.
Are you in need of short-term leasing? Click here to read more about our product
KINTO Flex!
Can someone else use the car that I have booked?
Yes, but it requires that the person is connected to KINTO Share. Are you not a
member yet? Click here to get started! 😊
Remember that it is still the person who owns the booking that is responsible
for the car.
Can I start my booking later than the start time?
Yes, you can start your booking at any time during the entire booked period.
However, you will get charged from the time your booking starts.
What applies to longer bookings?
The same conditions apply as for shorter bookings, but if your booking is longer
than 22 days, the KINTO spot is not included.
Did you know that we offer KINTO Flex? It is a shorter private or corporate
leasing option for those who need a longer rental.
Click here to read more about our Flex product.
Can I book and pick up a car during the night?
Absolutely!
We have stations that are available 24/7. Some of our stations are located in
garages who might have different opening ours. All information about your chosen
KINTO spot will be provided in your booking confirmation and you can also see it
in the app 😊.
Where can I find information about my booking?
You can easily find information about your completed and upcoming bookings in
the app under “Mina bokningar”.
Can I book a car directly after I have become a customer?
Absolutely!
As soon as you have signed up, you can book a car. Don't forget to download our
app, KINTO Share Nordics, you need it to get into the car. 😊
How do I book a car?
You can easily book the car you want through our app or on our website. To book
a car, you need to become a member. Not a member yet? Click here.
It’s free to be a member with us at KINTO, and you can get started in just 5
minutes. After that, you’re ready to book a car! 😊
How far in advance can I book a car?
You can book a car up to 8 months in advance. Would you like to know more about
which cars are available for booking? click here!
Do you have trailers for rent?
Unfortunately, we do not have any trailers for rent. However, our car model RAV4
is equipped with a tow bar. Read more about our cars here.
How do I cancel my booking?
You can easily cancel via the app under the menu “My Bookings”. Select the
booking you want to cancel and click on “Avboka bil”.
To cancel on the website, log in to My KINTO and then my upcoming bookings.
What are your cancellation policies?
KINTO Share
You can cancel free of charge up to 30 minutes before your booking starts. If
you cancel later than that, you will be charged the full cost of the booking.
KINTO Flex
Up to
How do I change my booking?
Right now, you unfortunately need to cancel the car first, and then you can
rebook it. If you have an active booking and want to extend it, you can easily
do so through the app.
What happens if I return the car late?
You should always return the car on time, but if you are delayed or need the car
longer, you can easily extend your booking in the app, provided that the car is
available. If you do not extend the booking and return the car late, you will be
charged an additional fee of 80 kr for each started hour, as well as a
supplementary fee according to the general terms and conditions.
I want to cancel my booking before my booking time is over, how do I do that?
You can end the booking early, but you will always pay for the entire booking
period.
I have a booking but can't get into the car, what should I do?
1. Check the light in the left corner of the windshield; it should be green.
2. Try pressing “Låsa och låsa upp” the car in the app.
3. Log in and out of the app; this can sometimes help.
Remember that you can only unlock the car if you have an active booking, a
connection, and are near the car. If it still doesn't work, contact us at 010
179 96 00, and we will assist you. One tip is also to allow location information
while the app is in use.
I cannot complete my booking?
Check that you are parked within the KINTO area, have Bluetooth turned on, a
good connection, and that all doors are closed. Also, allow location information
for the KINTO app. If you still have trouble ending your booking, call support
and we will assist you.